Difference between revisions of "Help Desk"
From Convivial Tools Database
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The Help Desk is a staffed resource, generally a telephone service, that answers customers' questions about the use of a product or service. | The Help Desk is a staffed resource, generally a telephone service, that answers customers' questions about the use of a product or service. | ||
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| + | We will use the term "Help Desk" to refer to telephone services, as opposed to [[Web Help]] which is help provided by a website. | ||
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==Help Desk Definition== | ==Help Desk Definition== | ||
The Wikipedia article on Help Desk gives the following definition: | The Wikipedia article on Help Desk gives the following definition: | ||
