Difference between revisions of "Help Desk"
From Convivial Tools Database
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The Help Desk is a staffed resource, generally a telephone service, that answers customers' questions about the use of a product or service. | The Help Desk is a staffed resource, generally a telephone service, that answers customers' questions about the use of a product or service. | ||
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| + | We will use the term "Help Desk" to refer to telephone services, as opposed to [[Web Help]] which is help provided by a website. | ||
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==Help Desk Definition== | ==Help Desk Definition== | ||
The Wikipedia article on Help Desk gives the following definition: | The Wikipedia article on Help Desk gives the following definition: | ||
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Some larger companies may also have a telecom team that is responsible for the phone infrastructure such as PBX, voicemail, VOIP, telephone sets, modems and fax machines. Companies with custom application software may also have an applications team, who are responsible for development of any in-house software, and who may be assigned problems such as software bugs from the Help Desk, or requests for new features or capabilities. | Some larger companies may also have a telecom team that is responsible for the phone infrastructure such as PBX, voicemail, VOIP, telephone sets, modems and fax machines. Companies with custom application software may also have an applications team, who are responsible for development of any in-house software, and who may be assigned problems such as software bugs from the Help Desk, or requests for new features or capabilities. | ||
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==The Help Desk as an Information Source== | ==The Help Desk as an Information Source== | ||
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[[Category:Convivial Product]] | [[Category:Convivial Product]] | ||
| + | [[Category:Copied from conviviality.ouvaton.org]] | ||
